By Neft Román — Legacy Vallarta Realty
Setting up home internet in Puerto Vallarta is not a same-day fix like it can be north of the border. There are only three real players, coverage varies block by block, and the sign-up process usually involves a physical visit rather than a five-minute phone call. None of this is a dealbreaker — plenty of remote workers run video calls from here every day — but going in with realistic expectations saves you a frustrating first week.
The Three Providers You’ll Actually Choose Between
- Telmex (Infinitum) — the broadest coverage in the city, including older colonias where fiber hasn’t fully replaced copper. Plans commonly range from around $389 MXN/month for 120 Mbps up to $649 MXN/month for 300 Mbps, often bundled with a streaming service. Installation fees can be steep unless you catch a promotion waiving them.
- Totalplay — the fastest raw speeds on paper, with fiber packages from 40 Mbps up to 1 Gbps and monthly costs from roughly $500 to $2,400 MXN. The catch is an 18-month contract term, the longest of the three, and installation scheduling that can slip by days.
- Izzi — a shorter 12-month term, but customer service reviews consistently mention long hold times and slow issue resolution when something goes wrong.
Availability isn’t universal — a provider that serves your neighbor’s building may not yet reach your street. Always confirm coverage at your exact address before picking a plan, either through the provider’s website or by asking your landlord or neighbors what they use.
What Installation Actually Looks Like
Signing up online rarely gets you far. The more reliable path is visiting a company store in person — Telmex, Totalplay, and Izzi all have storefronts in and around Puerto Vallarta — where a representative checks address coverage on the spot. Once approved, installation typically takes anywhere from a few days to two or three weeks, depending on whether a technician needs to run new fiber to your building or can use existing infrastructure. New construction and condo towers sometimes take longer because the provider has to get building permission to run lines.
What You Need to Sign Up
- A valid passport or residency card (temporary or permanent) — a tourist visa alone is sometimes accepted for prepaid plans but not always for a contract.
- A CURP, which most providers now ask for even on month-to-month plans.
- Proof of address in your name or a landlord’s letter of authorization if the property isn’t yours yet.
- A Mexican debit or credit card for autopay — some providers accept international cards, but not all, so bring a backup payment method.
When the Internet Goes Down Anyway
Even a good plan goes out during heavy rain or wind, since a meaningful share of the city’s lines still run above ground. If you work remotely, it’s worth having a backup: a Telcel or AT&T mobile hotspot plan costs little and can carry a video call in a pinch, and Starlink has become a realistic option for residents who want a connection that doesn’t depend on local cable infrastructure at all. Neither replaces a home plan day-to-day, but either can save a deadline during a storm.
Where to Go From Here
Internet is just one piece of getting a home functional — see how the rest of your utilities in Puerto Vallarta get set up, since almost none of it is handled by a single company the way it might be back home. And since providers will ask for one either way, make sure you understand why your phone number is your identity in Mexico before you sign a contract.
This article is for general information only and is not a guarantee of service availability, pricing, or installation timelines. Confirm current plans, coverage, and contract terms directly with each provider before signing anything.
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